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Reports Maintenance |
Are you looking at too many reports to get the information you want?
Is the performance of your reports deteriorating?
Are your reports keeping pace with your evolving business needs?
Would you like to reduce your reports downtime?
Our commitment to deliver high quality reports and rapid turn around times ensure that the quality and the speed of your decision-making are not compromised. Our proven track record and the ability to quickly understand business processes as well as technology make us a valuable support partner for your organization.
Our expert BI support team and business analysts work closely with you to understand the changes in your business and reporting needs.
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| Process |
Knowledge Transfer
- We study the technical infrastructure which includes:
- Hardware
- Software
- Database management systems
- Operating systems and applications
- IT processes such as:
- Data naming standards
- Enterprise data architecture (evolving)
- Methodology
- Testing procedures
- Change control process
- Have discussions with the Business and the IT team to understand the exact requirement of users of the report
Tested support transition process with graded support levels.
Secondary support - The support team handles low priority requests during the knowledge transfer phase.
Primary support - The support team assumes total responsibility of the reporting system and handles the entire range of issues as indicated in the SLA.
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| Key benefits include: |
- Enhanced report performance.
- Quick turnaround time. Your critical support requests are addressed within a maximum of five business days
- Well managed support transition
- Access to qualified technology experts and business analysts
- Assured access to a single source of truth
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